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Our Policies



Booking your first appointment with us?

Welcome to Massage for all and Sports Injury Clinic. If you are booking your first appointment with us, you will be asked for two things; contact information and about your injury or type of massage you are needing to make sure you are getting the right type of treatment for your situation. Your contact details will be taken so we can contact you nearer the time of the appointment via text or email if you would like.

Getting Here – Late Arrivals – Parking

Please come on time as if you are late the appointment will still finish at the correct time therefore you will have a shortened session so we recommend that you come slightly earlier so you won‘t feel that you have to rush. However if we are running late you will not loose any of your session. There is many parking spaces at Redbourn Golf Club so there should be no problems finding a space. There are disabled parking spaces close to the entrance of the building. Also, just to point out, that our clinic is on the first floor so there is a staircase to the clinic.

Cancellation Policy

If you need to cancel, please text or telephone the mobile number only (07981 568033).

We ask for 24hrs notice otherwise 50% will be charged.

If you do not phone or text at all and you do not attend your appointment you will be charged full price of your session.

If you cancel our appointment but make another in the same week we do not charge for this cancellation providing we can book you in.

Payments

Payments will be asked at the end of the each session to be paid in full. Cash or cheques only and if you require a receipt that will be given.

The patient-therapist relationship

We as sports therapists, will keep all matters discussed with you completely confidential. No information, whether related to your medical condition or personal life, can be disclosed to other medical practitioners, family or even spouse/partner, without your permission.

You do not have to stay with the same therapist during your treatments. It is your right to ask to change your therapist without any reason whatsoever. Different therapists have different styles and it sometimes takes a few tries to find the right one for you.